Privacy Policy & Limitations

What is this Privacy Policy for?

This privacy policy is for this website [www.dirtydetail.ca] and and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and it's owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply's to all Canadian national laws and requirements for user privacy.

Contact & Communication

Users contacting this website and/or it's owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.


This website and it's owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Insiders Club - Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with Spam Laws. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or it's owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with Canadian Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

Limited Liability

We want all our customers to be happy with the work we perform. We use only distilled water - hot steam and a handful of professional grade cleaning products and equipment. We encourage customers to make a complete inspection of your vehicle upon pickup, and point out anything you may have a question about.  All concerns must be reported within 24 hours of receiving your vehicle back so that we can address them in a timely manner. Issues not brought to our attention within this time period are beyond our control.  While we work hard to clean your vehicle as thoroughly as possible in the time alotted, vehicles with extreme amounts of grease, large or old set-in stains etc., may require more than the standard cleaning can possibly provide in one service. Some stains may never come completely out.

Cancellation Policy

We collect a non-refundable deposit of $20 with every booking. This ensures that we have open slots on our calendar and that you get the best selection for your convenience. Should unforseen circumstances arrise that make it impossible for you to make your booked time slot, we can give you the next available slot on our calendar in its place if you give us 2 working days notice (Mon-Fri) to resell your time slot.  Late cancellations or no-shows will receive no refund.